399net's Terms and Conditions — Know before you play

1. Introduction & Definitions

Welcome to the 399net Terms & Conditions. This document sets out all the rules governing use of the 399net platform. By visiting the 399net website, creating an account, or using any of our services, these Terms & Conditions automatically apply to you.

A few key terms used in this document need to be clarified. "Platform" refers to the 399net website and its associated services. "User" or "you" refers to any individual using 399net's services. "We" or "399net" refers to the company operating the platform.

399net is an online gaming platform built for players in Bangladesh, offering slots, fish games, Sports Betting, and more. The platform operates fully within legal compliance and adheres to international gaming standards.

2. Account Registration & Eligibility

The following conditions must be met to register an account on 399net. Failure to comply with these requirements may result in your account being closed.

• You must be at least 18 years old. All 399net services are strictly prohibited for minors.
• Each person may register only one account. If multiple accounts are found, all of them will be cancelled.
• All information provided during registration must be accurate and truthful. Providing false information will result in permanent account closure.
• Your account login credentials (username and password) must be kept strictly confidential.
• You may not allow anyone else to access or use your account.
• Any suspicious activity on your account must be reported to 399net immediately.

399net reserves the right to decline any account registration for any reason — particularly when there is reason to believe an individual is registering with fraudulent intent or is likely to violate platform rules.

3. Deposit & Payment Policy

Deposits on 399net can be made via Mobile Banking, Nagad, Rocket, and bank transfer. The following rules must be followed when making a deposit.

• Only payment methods registered in your own name may be used.
• Deposits from third-party mobile banking numbers or bank accounts are strictly prohibited.
• The minimum deposit amount is BDT 100.
• Deposits are typically credited to your account within 5 to 15 minutes.
• If a deposit does not arrive, please contact support with your transaction number.
• There are no service charges on deposits, though fees from your payment provider may apply.

4. Withdrawal Policy

Withdrawals on 399net are simple and fast. Funds typically arrive in your mobile banking account within 5 to 15 minutes. Please review the terms below before submitting a withdrawal.

• Withdrawals can only be made to a payment method registered in your own name.
• The minimum withdrawal amount is BDT 300.
• To withdraw winnings from a bonus, you must meet the specified wagering requirements.
• Identity verification may be required when making your first withdrawal.
• Large withdrawal amounts may be subject to additional verification.
• Withdrawal requests cannot be cancelled once submitted.

If a withdrawal fails for any reason, the funds will be automatically returned to your 399net account balance. You can then contact the support team to try again.

5. Bonus & Promotion Terms

399net regularly offers a variety of bonuses and promotions. To take advantage of these bonuses, specific terms must be met. Failure to comply may result in the bonus being forfeited.

• The welcome bonus is available on your first deposit only. Any attempt to claim it a second time will result in account closure.
• All bonuses carry wagering requirements — typically 15 to 30 times the bonus amount.
• Bonus balance cannot be used on certain games, as noted in each offer's details.
• Bonus activation has a limited validity period. Bonuses not used within the specified time will be cancelled.
• Cashback bonuses are generally issued every Monday.
• 399net reserves the right to modify or cancel any bonus offer at any time.

6. Gaming Rules & Results

All games on 399net are powered by internationally certified RNG (Random Number Generator) systems. Every game outcome is entirely random and cannot be controlled or influenced by any individual or system.

• Game results are final. Outcomes will not be altered unless a technical error is confirmed.
• If a game fails due to a lost internet connection, your bet may be refunded.
• If you experience any issues with the platform during a game, contact support immediately.
• Playing the same game simultaneously from multiple devices is not allowed.
• In Sports Betting, live match results are determined according to official data.

All our game providers — including JILI, JDB, and FA CHAI — meet international standards. The RTP (Return to Player) for each game is listed on its information page.

7. Prohibited Activities

Certain activities are strictly prohibited on the 399net platform. Violations will result in immediate account closure and may lead to the forfeiture of your balance.

• Opening or operating multiple accounts under the same identity.
• Attempting to abuse the bonus system to gain unfair advantages.
• Attempting to hack or manipulate the game system.
• Coordinating with other players to carry out any form of collusion or fraudulent activity.
• Using the platform for money laundering or any form of illegal transaction.
• Operating an account using a false identity or fraudulent information.
• Harassing or attempting to harm other users.

8. Responsible Gaming

399net believes gaming should be a source of fun, not addiction. We genuinely care about our players' wellbeing and peace of mind, which is why responsible gaming tools are available to everyone on 399net.

• You can set daily or weekly deposit limits on your account.
• Your account can be temporarily suspended for a set period (cooling-off period).
• Use the self-exclusion option to permanently stop gaming.
• If you notice signs of gaming addiction, seeking professional help is strongly advised.

If you or someone you know may be struggling with a gaming addiction, please reach out to our support team. For more information, visit our Responsible Gaming Visit the page.

9. Privacy & Data Protection

399net treats the protection of your personal information as its highest priority. Any data we collect is used solely for the purpose of providing our services.

• All data is secured with SSL encryption.
• Personal information is never sold or shared with third parties.
• Information may be disclosed to relevant authorities when required by law.
• To view or delete your data, please submit a request to our support team.

For more details, visit our Privacy Policy Read the page.

10. Account Suspension & Closure

399net may temporarily or permanently suspend your account under the following circumstances.

• Violation of terms and conditions.
• If fraudulent activity is proven.
• If the account has been inactive for an extended period (more than 12 months).
• Due to legal requirements or directives from a regulatory authority.
• If you request the closure yourself.

If there is a valid balance in your account prior to closure, it will be returned once the verification process is complete. However, if the account is closed due to a rule violation, the balance may be forfeited.

11. Limitation of Liability

399net always strives to deliver the best experience, though our liability is limited in certain respects.

• 399net is not liable for any loss caused by internet connection issues.
• 399net is not responsible for issues caused by third-party payment gateways.
• In the event of a technical error on the game provider's end, the relevant provider's policy will apply.
• 399net will not be held responsible for any loss resulting from your login credentials being accessed by an unauthorized party.

12. Changes to Terms & Contact

399net may update these Terms & Conditions at any time. We will post a notice on the platform when changes are made. Continued use of the platform after any update will be considered acceptance of the revised terms.

If you have any questions or concerns about these Terms & Conditions, please reach out to our support team. We are always ready to assist you.

This document was last updated in January 2026. Previous versions are no longer in effect.