Responsible Gaming

At 399net Responsibly Play Well, Stay Well

Gaming is for fun, not stress. 399net believes every player should know their limits and play with a plan. We are always here to support you on the path to responsible gaming.

18+
Age Limit Is Mandatory
24/7
Support Service Active
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Limit-Setting Tools
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In Responsible Gaming 399net's 6 Commitments

We stand by every player to make sure gaming never becomes a burden.

Age Verification System

Age verification is mandatory when registering at 399net. Anyone under 18 cannot open an account. Protecting minors is our top priority.

Set Your Own Limits

399net lets you set your own daily, weekly, or monthly deposit and bet limits. Once a limit is set, it can't be raised easily — but you can lower it at any time.

Breaks & Cooldown

When you're frustrated or on a losing streak, taking a short break is easy. You can set a cooldown period ranging from 24 hours up to 30 days.

Self-Exclude

If you feel like your gaming is getting out of hand, you can lock your own account for anywhere between 6 months and 5 years. During this period, access will be completely blocked.

Real-Time Gaming Tracker

See exactly how long you've been playing and how much you've won or lost — all in real time. 399net is committed to full transparency every step of the way.

Expert Support

24/7 support is available for any gaming-related concerns. We can also connect you with professional counselors when needed.

What Is Responsible Gaming and Why It Matters

Responsible gaming means keeping gaming as a form of entertainment — not a primary pursuit or a source of income. At 399net, we believe gaming is truly enjoyable only when players set a plan, stick to a budget, and respect their time limits.

Online gaming is growing fast in Bangladesh. Whether it's slots, Fish Game, or Sports Betting — the thrill is real. But when that thrill turns into addiction, it takes a toll on family life, finances, and mental health. That's why 399net is committed to guiding its users toward responsible gaming.

Responsible gaming doesn't mean you can't play. It means knowing when to stop, how much is reasonable to spend, and keeping a level head when you lose. 399net provides a range of tools and settings to help you make those decisions.

Remember: gaming is entertainment, not an investment. Only bet what you can afford to lose.

399net's responsible gaming policy is built to international standards. We continuously work to make our platform safer so every player stays healthy and happy.

Warning Signs of Gaming Addiction

It's not always easy to tell when gaming has crossed from normal entertainment into a problem. Watch out for the signs below — they may apply to you or someone you know.

1

You feel the urge to place bigger bets to win back what you've lost.

2

You feel restless, irritable, or anxious when you're not playing.

3

You are neglecting work, studies, or family because of gaming.

4

You are taking on debt or dipping into savings to cover gaming costs.

5

You are hiding your gaming from family or friends.

6

You want to stop but can't, and you keep coming back.

7

You can't sleep or concentrate when you're not gaming.

8

You're repeatedly spending more than your set budget.

If 3 or more of the signs above apply to you, it's time to seek help. You'll find ways to get support below.

399net Limit-Setting Tools

399net offers players several effective tools to stay in control of their gaming. These tools are completely free and can be set up at any time.

Deposit Limit

Set a daily, weekly, or monthly deposit limit in advance. Once the limit is reached, the system will automatically block further deposits.

Loss Limit

If you lose beyond a set amount, gaming stops automatically. It's one of the most effective ways to keep a clear head.

Time Limit

Set a daily limit on how long you play. When you hit the limit, the system will notify you and log you out if needed.

Cooldown Period

Take a break from gaming for 1 to 30 days. During this time, you won't be able to log in to your account.

Self-Exclusion

Lock your own account for 6 months to 5 years. During this period, the account will not be reopened under any circumstances.

Reality Check

You'll receive pop-up notifications at set intervals showing how long you've been playing and how much you've won or lost.

Reducing a limit takes effect immediately. Increasing a limit, however, requires a waiting period of 24 hours or more — this is intentional, and it's there to protect you.

10 Effective Safe Gaming Tips

Responsible gaming is more than just setting limits. It's a mindset — and one that can be developed. Follow the steps below to keep gaming at 399net enjoyable every time.

1
Set a Budget First

Before you start, decide the maximum amount you're willing to spend in that session. Once that budget is gone, stop playing.

2
Don't Chase Your Losses

Losing doesn't mean you'll win if you keep playing. Chasing losses is one of the most dangerous habits you can develop.

3
Take Regular Breaks

Take at least a 10–15 minute break every hour. Get up, drink some water, stretch your legs. It keeps your mind fresh.

4
Don't Play Under the Influence

Alcohol and substances impair your judgment. Play with a clear head and you'll make better decisions.

5
Don't Play on Emotion

If you're angry, upset, or overly excited, step away from the game. When emotions run high, the losses can be significant.

6
Gaming Is Entertainment, Not Income

399net games are built for entertainment. Treating them as a source of income will only lead to disappointment. Think of winnings as a bonus, not a goal.

7
Use Account Tools

Keep 399net's deposit limits, time limits, and reality check features active. These are your first line of protection.

8
Tell Someone You Trust

Be open with your family about your gaming instead of keeping it secret. Having their support makes responsible gaming much easier.

9
Understand the Game Before You Play

Make sure you understand the rules, odds, and RTP (Return to Player) of the games you play. It's best not to place big bets on games you don't know well.

10
Know When to Stop, Even When You're Winning

Chasing bigger wins after a win increases your chances of losing in the end. Once you've hit your target, close out the session.

Test Yourself — Are You in Control?

Answer the following questions honestly. This is a simple self-assessment. If most of your answers are "Yes", consider seeking help.

Question 1: Did you spend more on gaming than your budget last month?
Yes No Occasionally
Question 2: Do you feel restless or low when you're not playing?
Yes No Occasionally
Question 3: Is gaming stopping you from giving time to work or family?
Yes No Occasionally
Question 4: Have you placed larger bets to try to win back money you lost?
Yes No Occasionally
Question 5: Have you borrowed money from someone to cover gaming expenses?
Yes No Occasionally

3 or more "Yes" answers means it's time to review your gaming habits. Speak with the 399net support team or a professional counselor.

Protection of Minors

Players under 18 are strictly prohibited from gaming at 399net. Age is verified at registration, and any suspicious accounts are investigated.

  • If devices are within reach of children or teenagers, make sure they're protected with a password or PIN.
  • Never leave your 399net account logged in where a child can access it.
  • As a parent, install parental control software on your child's devices.
  • If a minor has accessed your account, contact the support team immediately.
  • Never share your 399net account login details with anyone.
If you suspect a minor is playing, contact us immediately. We will act quickly to secure the account.

A note to parents — if your child shows interest in online gaming, have an open conversation with them. Keep them away from platforms like this until they are of legal age.

Where to Get Help

Gaming addiction is a recognized mental health condition. There is no shame in it — reaching out for help takes real courage. 399net will always be here for you.

  • 399net Support: Contact the support team directly at [email protected]. You'll receive a response within 24 hours on business days.
  • Self-Exclusion Tool: Exclude yourself at any time from your account settings.
  • Trusted Support: Talk to a family member or close friend — they're your first line of support.
  • Mental Health Counselor: Mental health support is now much more accessible in Bangladesh. Reach out to your local hospital or clinic.
  • Anonymous Gamblers: Gamblers Anonymous is an international support group that helps people around the world.

Support email: [email protected] — your concern will be kept confidential, so don't hesitate to reach out.

Responsible Gaming About

After logging in, go to Account Settings and click on "Responsible Gaming." From there you can set deposit limits, time limits, loss limits, and cooldown periods.

Yes, when you self-exclude, you'll have the opportunity to withdraw any remaining balance in your account. You can complete the withdrawal before the exclusion takes effect.

No. Once a Cooldown Period is set, it cannot be cancelled before the designated time is up. This is intentional — it ensures you get a genuine break from any decisions made in the heat of the moment.

Email [email protected] right away or reach us via the support chat. We will promptly secure the account, review the relevant transactions, and take the necessary action.

If you feel restless when you're not playing, keep chasing losses, hide your gaming from family, or regularly blow past your set budget — it's time to take notice. Check out the "Test Yourself" section on this page.

Play Responsibly, Win with Joy

Register at 399net and enjoy slots, fish games, and Sports Betting safely using our responsible gaming tools.

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