Your Data at 399net Fully Secured

1. Introduction & Purpose

Welcome to 399net's privacy policy. This document outlines our commitments and practices regarding the collection, processing, and storage of personal information for users of our platform.

We believe your privacy is a fundamental right. From opening an account on 399net to playing games, making deposits, or withdrawing funds — your data is treated as a trust placed in our care at every step. Protecting that trust is our primary responsibility.

By using any 399net service, you are considered to have accepted this privacy policy. Please read this page carefully. If you have any questions, our support team is always ready to help.

2. Information We Collect

399net only collects information that is necessary to deliver the platform's services properly. We do not ask for anything beyond what is needed. A detailed list of the data we collect is provided below.

No information beyond the list above is collected. Only what you voluntarily provide will be held by us. We always aim to keep the amount of data collected to a minimum.

3. How Your Information Is Used

399net uses your information only for specific, limited purposes. Every use has a clear reason behind it and is aimed at improving your experience on the platform.

• Identity information is used to create and manage your account.
• Financial information is used to process deposit and withdrawal transactions.
• Device information is used to ensure platform security and prevent fraudulent activity.
• Gaming data is analyzed to improve the overall experience and develop new features.
• Contact information is used to send important updates, bonus offers, and notifications.
• Gaming patterns are monitored to promote responsible gaming.
• Information is retained as required to meet legal and regulatory obligations.

4. When Your Information May Be Shared

399net does not generally share your information with anyone. However, in certain exceptional circumstances, limited data may be shared with specific parties.

• Payment Provider: Only the information necessary to complete transactions is shared with Mobile Banking, Nagad, Rocket, or your bank.
• Game Provider: Information necessary to manage gaming sessions with JILI, JDB, and other game providers is shared accordingly.
• Legal authorities: Information may be disclosed to fulfill legal obligations upon court order or request from a government regulatory authority.
• Fraud Prevention: If money laundering or serious fraud is suspected, relevant information may be disclosed to the appropriate authorities.

5. Cookies & Tracking Policy

399net uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the platform.

• Essential Cookies: Essential for maintaining login sessions and ensuring the platform functions correctly.
• Functional cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand which pages are visited most. This information is used for statistical purposes only.
• Security Cookies: Used to prevent account hacking and fraudulent login attempts.

You can block or delete cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to not function properly.

6. Data Security Measures

399net follows the highest industry standards to protect your data. Our security infrastructure is protected across multiple layers.

• All data transmissions are secured with 256-bit TLS encryption.
• Passwords are never stored in plain text — only encrypted hashes are kept.
• Advanced firewalls and intrusion detection systems are in place to prevent unauthorized access to our servers.
• Our security team experts monitor servers and transactions around the clock, 24 hours a day.
• An independent security firm conducts a full system audit every three months.

7. Your Rights Regarding Your Information

399net believes every user should have full control over their own data. To that end, we provide you with the following rights.

• Right to Access: You may request to know what information we hold about you at any time.
• Right to Correction: If any of your information is incorrect, you may submit a request to have it corrected.
• Right to Deletion: After closing your account, you may request that your personal data be deleted.
• Right to Restrict Processing: You can request that your data not be used for specific purposes.
• Right to lodge a complaint: If you have any concerns about data protection, please contact our support team.

To exercise any of the rights listed above, please contact our support team. We generally respond to requests within 7 business days. Please note that some data may not be deletable due to legal requirements.

8. Protection of Minors' Data

399net's services are intended for users aged 18 and above only. We do not knowingly collect or retain information from minors.

• Age is verified at the time of registration.
• Accounts suspected of belonging to a minor are suspended immediately.
• If any data from a minor is collected inadvertently, it will be deleted immediately.

9. Data Retention Period

399net does not retain any data longer than necessary. A defined retention period is set for each type of information we hold.

• Account information: For the duration the account is active, and up to 5 years after closure.
• Transaction Records: Up to 7 years as required by law.
• Gaming History: Up to 3 years after account closure.
• Support Chat: Up to 2 years after issue resolution.
• Log Files: Up to 90 days for security analysis.

Once the designated retention period ends, data is automatically and securely deleted. Certain data may be required by law to be retained longer, in which case it is stored separately with additional safeguards.

10. Changes to the Privacy Policy

399net may update this privacy policy as needed. Revisions are made from time to time to keep up with changes in technology, law, or our services.

• A notice will be posted on the platform for any significant changes.
• Updates will be sent to your registered email.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• You can check the "Last Updated" date at the top of this page to track any changes.

11. Contact & Complaints

If you have any questions, feedback, or complaints regarding this privacy policy, please contact our data protection team directly. We are always ready to assist.

We aim to respond to any data-related request within 7 business days of receipt. Complex cases may take a little longer, but we will keep you informed of the reason for any delay.

This document was last updated in January 2026. Previous versions are no longer in effect.